shipping

Most of our products are made-to-order.
Once you ordered, it will be processed within 3-5 days.

♡ Please select your shipping location and read carefully.♡

 

Last updated: April 17th, 2023

 

  • We do free and tracked delivery within Canada using Tracked Packet™. It may take about 4-7 business days for shipment, tracking code will be provided.

    If you prefer using Xpresspost™ (2-3 biz days) shipping, there will be extra costs.

  • We do tracked delivery within the USA using Tracked Packet™. The shipping cost will be applied on the checkout page (USD 8). It may take about 8-9 business days shipment, tracking code will be provided.

    There are faster-tracked delivery options, cost can be found on the checkout page.
    - Expedited Parcel™(6-7 business days)
    - Xpresspost™(4-5 business days)

    OR!!!

    Shop $80+ to get FREE & TRACKED shipping.

    8-9 business days guaranteed shipment with tracking code will be provided after orders are settled.

    -

    You can also contact us at hello@yellowdreamsand.com or WhatsApp at +1 (604) 861-0128 before checking out to confirm.

  • We do free delivery using HK Post for items available in the Hong Kong store.

    We do fast and tracked delivery using Canada Post for items available in the Canada store.

    *Please note that certain products we have to ship from the Canada store and will be stated on the product page. The shipping cost will be applied on the checkout page (USD 15). It may take about 8-12 business days shipment, tracking code will be provided.

    There are faster-tracked delivery options, cost can be found on the checkout page.
    - Xpresspost™(4-7 business days)
    - DHL (1-3 days)

    OR!!!

    Shop $100+ to get FREE & TRACKED shipping.

    8-12 business days guaranteed shipment with tracking code will be provided after orders are settled.

    -

    You can also contact us at hello@yellowdreamsand.com or WhatsApp at +852 9772 3707 before checking out to confirm.

  • We use Canada Post as our default shipping company. The shipping cost will be calculated on the checkout page. A tracking code will be provided.

    OR!!!

    Shop $100+ to get FREE & TRACKED shipping via Tracked Packet™.

    ~10 business days guaranteed shipment with tracking code will be provided after orders are settled.

    -

    We can also use DHL/FedEx for international shipping. Please contact us at hello@yellowdreamsand.com or WhatsApp at +1(604)861-0128 if you prefer any other shipping method.

 
 

payment

The product prices featured on our website are displayed in USD.

Tax/Import VAT
Please note that you might have to pay import VAT or tax to receive your order.
Yellow Dream Sand does not take the responsibility for import fees.

 
 

  • We accept online payment through yellowdreamsand.com check-out by:

    • Stripe (Credit/Debit Card)
      A very safe checkout method for all credit/debit card users. To provide safe purchase, we do not access your credit card details nor provide your information to 3rd parties.

    We accept other payments by:

    • Interac E-transfer
      Please contact us at hello@yellowdreamsand.com or WhatsApp/iMessage us at +1(604) 861-0128, tell us the style you want, and we will go from there :)

  • We accept online payment through yellowdreamsand.com check-out by:

    • Stripe (Credit/Debit Card)
      A very safe checkout method for all credit/debit card users. To provide safe purchase, we do not access your credit card details nor provide your information to 3rd parties.

    We accept offline payment by:

    • PayMe/FPS
      You can pay at +852 9772 3707.

      For PayMe users, you can also pay via this link payme.hsbc/yellowdreamsand.

      Please send us a message on WhatsApp at +852 9772 3707 before paying.

  • We accept online payment through yellowdreamsand.com check-out by:

    • Stripe (Credit/Debit Card)
      A very safe checkout method for all credit/debit card users. To provide safe purchase, we do not access your credit card details nor provide your information to 3rd parties.

 
 

Return & Exchange

 

To help you enjoy shopping at YELLOW DREAM SAND, we are pleased to offer Return & Exchange Policy. This Return & Exchange Policy is applicable to Canada purchase orders only. (For Hong Kong/international orders, we do not provide return nor exchange services at the moment.)

If you are not happy with the product(s) that you order, we accept returns within 7 days of the date of receipt. The item(s) must be in its original packaging and good condition with no damages in any way. You can exchange for other product(s), its price must be higher or equal to the original ordered product amount. Please note you will have to pay the difference in price if you select a product of a higher price, and return shipping cost must be paid by customer. We do not offer refund.

Procedures:

  1. Please contact us to get a Return & Exchange Form.

  2. Send the completed Form to hello@yellowdreamsand.com, and mail the product(s) with packaging to us as soon as possible.

  3. We will arrange the exchange right away.


*Items may vary from listed information/images as every product is handmade. Slight variations in size or color do not indicate defects and are not considered flaws.

 

Should you have any inquiries, please contact us :)